Program Description:

Building Customer Commitment is designed to equip you with the skills needed to provide effective and efficient service to customers in both face-to-face and telephone interactions. This workshop will help you to improve questioning and listening techniques, enhance information gathering, reduce your customer's tension, decrease your stress level, determine customers' needs quickly, and increase customer satisfaction. As a result of this workshop, you will:

• Develop easy-to-use skills to maintain productive, long-term relationships with your customers
• Acquire proven techniques that can be applied directly to your job
• Build confidence and become better equipped to deal with a variety of challenging customer situations
• Develop skills needed to resolve problems efficiently