Program Description:

Conflicts exist in every workplace. Although we may be tempted to ignore these conflicts, hoping it will go away, most conflicts, if left alone, will affect morale, impact productivity, and destroy relationships. Resolving Conflict is designed to provide participants with a better understanding of what conflict is and how we can resolve it. As a result of this workshop, you will:

• Learn the different responses to conflict
• Apply a proven conflict resolution process to real-life scenarios
• Understand your own and others' preferred behavioral styles as they relate to conflict